Privacy Policy

The Noesis Clinic (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

Information We Collect

We collect different types of information to provide and improve our services, including:

Personal Information

When you contact us, schedule an appointment, or use our services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Mailing address
  • Health-related information provided voluntarily

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the website
  • Device information
  • Cookies and tracking data

Payment Information

If you make payments for services, we may collect billing information, though payments are securely processed through third-party payment processors.

How We Use Your Information

We use the collected information to:

  • Provide psychiatric and mental health services
  • Schedule and manage appointments
  • Respond to inquiries and communicate with you
  • Improve our website and user experience
  • Ensure security and prevent fraud
  • Comply with legal and regulatory obligations

How We Share Your Information

We do not sell or trade your personal information. However, we may share your data in the following circumstances:

  • With healthcare professionals for treatment purposes
  • With third-party service providers for payment processing, scheduling, or website analytics
  • As required by law to comply with legal obligations or protect our rights
  • With your consent when necessary

Data Security & Protection

We take reasonable security measures to protect your information, including:

  • Secure servers and encryption technologies
  • Restricted access to personal data
  • Regular security audits and monitoring

Despite these efforts, no online transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.

Terms of Service for SMS Communications and Consent for SMS Communication

By providing your phone number to The Noesis Clinic, you agree and acknowledge that The Noesis Clinic may send customer care and account notification text messages to your wireless phone number for updates related to upcoming appointment reminders, patient updates, billing reminders, and account notifications. No mobile opt in or text message consent will be shared with third parties or affiliates for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

If you have consented to receive customer care and account notification text messages from The Noesis Clinic, you may receive text messages related to healthcare services. Below are examples.

Customer Care Example: “Hi Jessica, this is The Noesis Clinic. This is a reminder about your upcoming appointment with The Noesis Clinic on [Date] at [Time]. We look forward to seeing you. Reply STOP to opt out of SMS messaging.”

Account Notification Example: “Hi Jessica, this is The Noesis Clinic. This is a reminder about a past due invoice on your account. When you have a moment, would you please give us a call at (940) 365-5711. Thank you. Reply STOP to opt out of SMS messaging.”

Opt In Method: Patients opt in for SMS messaging from The Noesis Clinic through intake forms on our Contact Us page. This agreement for SMS will not be shared with third parties for marketing purposes.

Opt Out: Patients can opt out of SMS messaging from The Noesis Clinic by replying STOP at any time to any received SMS message. Once opted out, they will receive no further SMS communication. They can opt back in at any time by replying START.

Standard Messaging Disclosures:

Message and data rates may apply. Message frequency will vary depending on the type of communication. You can opt out at any time by texting STOP. Reply START to opt in to receive text messages again. For assistance, text HELP or visit our Privacy Policy page and our Terms and Conditions page for more information.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience. You can choose to disable cookies in your browser settings, but this may affect website functionality.

Your Rights & Choices

You have the right to:

  • Access your personal data and request a copy
  • Correct inaccurate information we hold about you
  • Request deletion of your data, subject to legal obligations
  • Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.